Aged Care

What is a Home Care Package ?

The Home Care Packages program is a government-subsidised program that provides long-term support for older people who want to stay living at home.

There are four levels of Home Care Package for different levels of care and support needs. Each level receives a different amount of funding. This money can be used to buy hours of care or other support that suits your needs.

Home Care Package funds aren’t paid to you directly. Instead, you choose an approved Home Care Package provider to administer the funds on your behalf and give you ‘case management’ support and advice. Once you have a Home Care Package, you can keep it for as long as you need. If your needs increase, you may be re-assessed for a higher level package.

What are Home Care Package Levels

There are four levels of Home Care Package for different care and support needs:

  • Level 1 for basic needs
  • Level 2 for low-level care needs
  • Level 3 for intermediate care needs
  • Level 4 or high-level care needs.

Each level receives a different amount of government funding. The higher the level, the more funding the government pays on your behalf, allowing you to buy more services. A Level 4 package allows you to buy the most services. Once you’ve had an Aged Care Assessment, you will be told which level applies for you.

What is not covered in my Home Care Package ?

Some things are excluded. The package won’t pay for:

  • Day-to-day bills
  • Food.
  • Rent or mortgage payments.
  • Gambling.
  • Entertainment.
  • Holidays.
  • Things already covered by Medicare or Pharmaceutical Benefits.
  • programs already funded or subsidised by the Australian Government.
Home Care Agreement

When you start a Home Care Package, you and your provider make an agreement that outlines the services you will receive. The agreement describes your rights and the provider’s rights. It will also refer to other documents like your budget and agreed care plan. Home Care Agreements are legally binding.

Changing Providers?

From February 2017, people with Home Care Packages will be able to change providers, taking their package funding with them to the new provider. If you’re happy with the services you’re getting, you don’t need to do anything, but if you want to change, you can. Changing providers will be easiest if you are moving to another area or looking for a better fit. Before you decide to change, check your Home Care Agreement for any fees or special conditions. Providers are allowed to charge an exit fee, which must be mentioned in your Home Care Agreement.

Home Care Services Brochure

Printable PDF Version of our Home Care Services Bronchure

Eligibility and Assessment

Home Care Packages are meant for older people, but there is no minimum age requirement. There are no citizenship or residency restrictions on Home Care Packages, however, they are not meant for visitors to Australia or people who need only temporary or short-term care. If you want short-term care, the Commonwealth Home Support Program might be a better option for you.

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